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What would you do: A vision statement saved a company
What would you do? Pretend you are the manager of a grocery store the Sunday before Thanksgiving. You have a line of customers with full carts of food, waiting to be checked out. Then your registers go...
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The Queen of Concierge; Owner’s outburst results in social media outburst;...
Best Employee Recognition Idea - I recently read a great “best practice” about a simple but profound way to recognize employees. In Verne Harnish’s weekly newsletter, Legal Monkey’s 3-minute video, his...
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Ashton Kutcher; Reverse Secret Service; Chick-fil-A’s Mission; Small...
The Great Retail Experience Race: Local vs. National – Recently, Ashley Verrill, a Customer Service Analyst at Software Advice, did a six month study comparing the Customer experience of small,...
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Be incapable of discouragement | Talk less – smile more | Verne Harnish...
Talk less – smile more Richard Branson shares great advice in his blog titled, Talk less – smile more. “If everyone [talked less and smiled more] the world would be a happier place. Stop to really...
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